Refund policy
Austin Flower Delivery Return Policy
Our Commitment to Freshness and Customer Satisfaction
At Austin Flower Delivery, we pride ourselves on delivering the freshest and most beautiful flowers. Our commitment to quality and customer satisfaction is at the heart of everything we do.
Return and Refund Policy
If you encounter any issues with your order or are not satisfied with the freshness of our flowers, we encourage you to contact us immediately. Here's how our return policy works:
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Notification: Please inform us of any problems with your order within 7 days of delivery. You can reach out to us through:
- Phone: 512-534-3800
- Email: info@austinflowerdelivery.com
- Website: Austin Flower Delivery
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Assessment: Once you contact us, we will assess the situation based on the nature of your complaint. Our goal is to understand what went wrong and how we can rectify it.
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Refund or Replacement: Depending on the circumstances, we will offer either a refund or a replacement. We handle each case individually to ensure that our response meets your specific needs.
Please Note:
- Our policy is designed to ensure your utmost satisfaction. However, due to the perishable nature of our products, we request that you reach out to us as soon as possible if there's an issue.
- The decision for a refund or replacement will be made at our discretion, based on the nature of the problem and the condition of the product.
- All cut flower arrangements need clean fresh water filled to the brim daily as they drink a lot especially in the first few days. We do a care card with each arrangement sharing this information with your recipient to avoid having the flowers expire prematurely.
Contact Us
For any inquiries or further assistance, please do not hesitate to get in touch with us. Our team is here to ensure that your experience with Austin Flower Delivery is nothing short of exceptional.
Thank you for choosing Austin Flower Delivery – where freshness and beauty bloom!